Refund after free trial

Forum|Forum|5 months ago
October 21, 2025
1 reply
179 views

It been 2 week since i applied for the free trial and i canceled the trial on the same day since the product isnt fit my need. The problem is that i havent received any refund on my end even though the website said that it only takes 7 days for the refund. What should i do now? Is there anyway to get the refund back? Its 25$ but i am a college student so i really need it. Thank you.

Dave Creamer of IDEAS

Community Expert

The first screen capture clearly states you will be charged _after_ the free trial ends. Are you sure you were even charged? Look are your credit card statement.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Jeffrey_A_Wright

Legend

Anh, thanks for posting about your recent subscription commitment to Adobe to this public discussion forum. I can confirm that you successfully canceled both subscriptions. If you have not yet received a refund, click on https://adobe.ly/3WQMX6M to speak with a member of our team. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

A

anh_0664Author

Participant

Can you please be so kind to tell me how exactly do i connect with the support from your team? I pressed on the link but the best i can find is to talk with the virtual assistant and to be honest, it isnt that helpful. Thanks

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