Refund because the upgrade never happened

Question

The upgrade has not been completed and the problem still persists. I have canceled the monthly subscription in the app through the Galaxy Store. Please proceed with canceling the subscription and refunding the amount, as I canceled within 48 hours. Thank you

Meenakshi_Negi · Answer

Hi evaggelia_8761,

Thank you for reaching out.

We have checked that no subscription is activated under your account. You are eligible for a full refund as it was cancelled within 48 hours. It will take 4-5 business days to process the refund. Please check the account from which the amount was deducted.

For more information, refer to the following help document: https://adobe.ly/3EXwJDG.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded