Refund for subscription

Question

Hi! I had taken up a trial of Acrobat towards late December, but I could not cancel it in time while traveling due to poor connectivity. I have been charged for the whole year. I do not plan to use the product at all. How can I get a refund back? Is there an email? I had bought the subscription from Apple Store.

Please help. Thanks in advance!

try67 · Answer

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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