Reinstallation of Acrobat DC 2015 Pro

Forum|Forum|2 years ago
March 4, 2024
1 reply
733 views

Have been using DC since 2021 but had to reisntall due to HDD crash. Due to Adobe stuff up, my serial number was changed but when I reinstalled it comes as reader only. All features on TOOLS page give message that "this feature is not available on the current licence" Spoke to Chat line who put me in the too hard basket and sent me to this forum.. Can anyone help?

General troubleshooting

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try67

Community Expert

What do you mean "my serial has changed"? Did Adobe issue you with a new S/N?

If so, you must make sure you're using the correct installer for that number. Is it registered under your name on your Adobe account? If so, there should be a download link there for the installer.

And the rep. should not have sent you here. It's Adobe's job to deal with such issues.

F

franks73280006Author

Participant

I believe that Adobe "Customer service " sent me to you to to avoid answering my queries. I have been disconnected from chat at least 10 times, they have rejected my emails repeatedly. I have referred the matter to their abuse section and piracy section but am yet to receive an acknowledgement. The brief story is that back in June2020 I was having issues with Acrobat 9 when I upgraded to Windows 10. I logged into my account and started a "chat". The culmination being that I purchased a copy of Acrobat DC 2015. I paid for it under the representative instructions through PayPal. I was given a download link and serial number and the software was installed. Recently I had a HDD crash and replaced it. When I went to reinstall I got a message that the serial number was non genuine, subsequent emails even claimed that the software was a pirate copy. The download link and serial number are still on my products page. I provided Adobe with the official receipt showing the serial number and acknowledging payment of $69.99 USD. They still claim that the serial number is non genuine and it will not be replaced. I have subsequently provided then with the a copy of the paypal email confirming the date, amount and name of the the recipient (as the chat room header states the Representatives will tell you how to transfer funds securely)

At the end of the day I paid an Adobe employee, through their secure portal for software which they have now revoked

Adobe needs to either provide me with the software I paid for or give me a refund, and action should be taken against the employee concerned

try67

Community Expert

If true, then you were scammed by an Adobe employee (assuming you contacted Adobe through the official channels), and that is a very serious matter. Of course we can't do anything about it. If Adobe doesn't do anything, either, I would suggest reporting it as a fraudulent purchase to PayPal, although if a lot of time has passed then it might be too late to do anything about it. Adobe should take this more seriously, though. I hope you get this resolved.

PS. The price should have been a red flag for you, though. Acrobat costs MUCH more than that...

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