I keep getting the message - "Serial number you provided is valid, but a qualifying product could not be found on this computer"
I got a new computer and downloaded the product from the web site. I do not have my old computer to look at any previous versions.
Looking for what to do?
Thanks!
MS
The message indicates you are installing an upgrade licensed version. It is unable to find the earlier version of the software to validate that you qualify for activating the upgrade. The alternative is to provide the serial number for the older version - there should be a drop down list where you can select the older version and some fields to put the old serial number.
Error: "This serial number is not for a qualifying product" | Adobe Creative Suite
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