Skip to main content
Participant
November 7, 2025
Question

Reinstalling Adobe Pro

With Windows 11 Update my Adobe was not creating documents. These are the things I have done

- used the cleaner tool from adobe website,

- deleted left over files, reset the network.

- After reseting my computer 85 times I reinstalled Creative cloud, it gets half way and states it can't install adobe.

- I have turned off firewall, and antivirus,

- added the adobe site as a trusted site.

- Checked to see if my computer was communication with the adobe servers,

- made sure the permissions er active,

- reset the background services,

- re-registgered Adobe services (which three of those failed but I couldn't find how to fix them)

- I also tried to install the previuous version and that didn'r install either

I have searched this community and found all that I've done above

5 replies

kglad
Community Expert
Community Expert
November 7, 2025

what acrobat pro version do you own or do you have a subscription?

Translate
Participant
November 8, 2025

Are you using paid acrobat version of free one?

Translate
Amal.
Legend
November 11, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account and found an active Acrobat Pro subscription. 

 

As described, you are unable to install and use the services. Please run the Acrobat cleaner tool https://adobe.ly/4hTBnS9 , reboot the computer and reinstall the application using the direct link https://adobe.ly/4qO6XVr and see if that works.

 

Let us know if you experience any trouble and need more help.

 

~Amal

Translate