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amyhm01301
Participant
February 26, 2017
Question

Reinstalling Creative Suite on a new macbook

  • February 26, 2017
  • 1 reply
  • 391 views

I purchased the Creative Suite for my old macbook pro (came on CDs) through my employer, an educational institution.  I have a new macbook pro with no CD drive.  Is the only way to get what I've already purchased to re-purchase?

This topic has been closed for replies.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 26, 2017

Which version of Creative Suite? Do you have your serial number?

Find your serial number

You can download the installer for free but you'll need your serial number to activate it.

Adobe apps - download and installation help

Install then enter your serial number.

Sierra is not a supported operating system for Creative Suite but you may get it to work.

See these steps from Adobe for installing Creative Suite on Sierra

Installing Creative Suite on macOS 10.12 (Sierra)

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amyhm01301Author
Participant
February 26, 2017

Thanks for the link.  I downloaded the first app (Acrobat) but I'm only getting the option to enter credit card info to pay at the end of the 14 day trial.  No place (I can see) to enter serial number...

Atul_Saini
Atul_Saini
Legend
March 7, 2017

Hi Amyhm01301,

It seems that you have installed Adobe Acrobat DC on your machine, that is why it is asking you to enter the credit card instead of the serial number that you own.

Could you please share the version of Acrobat for which you have a serial number, so that we may assist you appropriately?

Thanks.

Moving the discussion to Installing, Updating, & Subscribing to Acrobat.

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