Reinstalling old version of Acrobat as upgrade without original license code

Forum|Forum|7 years ago
February 28, 2019
2 replies
970 views

I recently had my operating system upgraded to Windows 10 and am trying to re-install an old version of Acrobat (Version 9) from a disk. The serial number is included on the package, but it is itself an upgrade from an even older version, and Adobe needs to know the serial number from the original product, which I no longer seem to have. Is there any way around this problem without my having to purchase a newer version of Acrobat?

This topic has been closed for replies.

A

Anonymous

Actually, I found a way. I just had to call Adobe support. They had me in their records and were able to provide me with the serial number from my original product. They were very helpful.

try67

Community Expert

That means the application was registered. You could have also found it via their website.

Anyway, good to hear it's sorted, but it doesn't change the compatibility issue. For best results you should try running the application in Compatibility Mode with an earlier OS, like Windows 7.

try67

Community Expert

No. If you don't know the serial number, and haven't registered the application with Adobe then you can't install the upgrade.

But Acrobat 9 is at any rate very old and not compatible with your OS so this might be a blessing in disguise, as you should get a new version anyway...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded