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J
Jacqueline5E3C
Participant
September 16, 2020
Question

reminders working but not automatically coming off upon signing

  • September 16, 2020
  • 1 reply
  • 220 views

Hi! I've been using adobe sign since last Spring and added the reminders, and loved the fact that it automatically stopped reminding people once the document was signed.  Recently when I add them in manage agreements, signors report they keep getting reminders after they have already signed.  Annoying! Help!  Thanks.

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
September 16, 2020

Hi Jacqueline,

 

Hope you are doing well.

Looking at the situation above, I wonder if you might have set the reminder to send on a specific date. In that case, it will send automatically even if the document is signed before that particular date.

 

However, if you set the reminder until the form completed, it will automatically stop sending the reminders once the document get signed.

 

To understand it better, here's an helpful article: https://helpx.adobe.com/sign/using/set-reminders.html#Use

 

Hope this answers your question.

 

Thanks,

Akanchha

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