Remove hyperlink and mouseover from PDF

Hello all,

In my PDF document, my client wants all hyperlinks and mouseovers removed.

I created the file with AI, and the system automatically recognized it as a link.
If the mouse is placed over the area, the arrow will turn into a finger...

my client does not want to see that. 

As an example, it looks like this...

I have tried using the tool: edit PDF>link>remove web link, but it did not work, as shown below.

As far as I know, the preferences have an option for "create links from URLs",

Will it work if I don't click that on?

In spite of sending the file to other people, they will not be able to see the link with mouse over?

I would really appreciate it if you could let me know how to fix it.

Thanks so much.

Raybin