([removed] CUSTOMER)PROBLEMS UPLOADING FROM MICROSOFT EDGE TO ACROBAT DESKTOP PRO

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@Tyrone27594221a8jb wrote:

I have had big issues uploading a pdf from microsoft edge to adobe acrobat pro.

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Hi 

You posted to Acrobat Reader Mobile (beta), but your question does not appear to be about the beta version or even the mobile version. We can move your post.

Also, it's unclear exactly what you are asking. "Upload" means moving a file from your computer to a server or to the internet, and I'm not sure that's what you did.

Did you create a PDF yourself from Microsoft Edge? Or navigate to one on the internet and download it to your computer?

To make sure we are using the same terms, "download" is when you copy a file from the internet or a server to your computer. It usually goes into your downloads folder.

When you say, "...uploading a pdf from microsoft edge to adobe acrobat pro", what are your steps? Are you downloading first, then opening in Acrobat DC Pro? Or something else?

Please confirm your version numbers of Acrobat Pro, Microsoft Edge, and macOS or Windows OS or iOS.

Also, go to File > Document Properties > Description and give us a screenshot of that tab.

Does this happen with all files or just the one?

Jane

There is a BIG ISSUE when uploading a pdf from microsoft pro to adobe acrobat desk top. When uploading it comes out as gibberish, the employees at cust service don't have a clue how to perform their job task. I have spent a week on otp with them and have gotten no where and it;s unacceptable. I know my problem can be solved. I have done it before once but cant rememeber the steps. I am a business customer and professional on a 7 day trial, testing your products before purchase and I must say I am not impressed with your customer service rep, all of them should be retrained are let go, even the managers or no help, very sad. 

Hi I have been otp with tech support the entire week and have had a extremely horrible expierence. I am trying to upload my docs from micrsoft excel to adobe acrobat pro so that i can redact and sanitize , and when I do it comes out gibberish, some fonts or incorrect. Whats odd is when I upload it to the acrobat online version it shows up correctly, but when I click on tools and try and redact,sytem informs me that it must be uploaded and done on desktop version, and when I go to desktop and upload the doc it turns into gibberish. We have tried saving and uploading it different ways and none has worked. I know it can be done because I have done it once, but cant remeber all the steps that I took. The problem is your tech support needs to be retrained, they do not know how to work their own system. I have spoken to about 40 reps this week, and I have come to the conclusions that none of them knows what they or doing. I need help amd fast.936-256-5707