Skip to main content
Inspiring
July 18, 2024
Question

repeated "Adobe Acrobat has encountered an error and needs to close"

  • July 18, 2024
  • 1 reply
  • 601 views

I have a PDF file (made entirely of high-quality images) that is 561 MB in size. Every time I use the Compress a PDF tool from the desktop version of Adobe Acrobat to compress it, the app crashes and gives me an error (strangely, without a code). 

 

 

I tried every possible solution to no avail. I logged out and signed back in. I used the cleaner tool. I uninstalled the app and downloaded it from the Acrobat direct installer. Nothing worked. I thought the problem might be with the file itself, so I tried another file, and the result was even weirder. The output of compressing the other file was a file with double the size! What in the world is happening?

This topic has been closed for replies.

1 reply

JR Boulay
Community Expert
Community Expert
July 18, 2024

What you're showing are the properties of an original document which is 36 Mb and those of a compressed document which is 64 Mb, i.e. almost twice as large.
Is that correct?

Acrobate du PDF, InDesigner et Photoshopographe