Request E-signature doesn't work

Question

In Acrobat Online, I get the following message when clicking "Request E-signature:

"E-signing services are temporarily unavailable. Please try again later."

In the desktop version,, I get this message when I click "Specify where to sign":

"Authentication failed"

In other words, no E-signing is possible, although my account looks fine. Any help on this issue would much appreciated.

S_S · Answer

Hope you are doing well. Sorry for the trouble, and the delayed response.

We were experiencing server outages at the time you posted this query.

Would you mind checking the workflow now and letting us know if the issue is fixed for you?

Also, please ensure that you are on the latest version of the application (2025.001.20432) for the best experience.

You can also keep a tab on our server status here: https://adobe.ly/3DB2bXI

Regards,
Souvik.

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