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Ben38861809txsy
Participant
February 12, 2025
Question

Request e-signature feature not working

  • February 12, 2025
  • 1 reply
  • 587 views

I have been having persistent issues with requesting e-signatures for a few months.  Most recently, our IT Administrator set my Product Role to "Acrobat Sign Account Admin" in an attempt to resolve the issue.  This has not worked.  I have tried various other suggestions in other posts in the support community without success.

 

The specific errors I receive are:

  • Adobe Acrobat Pro (desktop): After clicking the "Request e-signatures" tool, designating where to sign, identifying the recipients, and clicking "Prepare document", I receive a pop-up stating "File upload failed.  We were not able to successfully establish any connection with the server.  Kindly save your agreement as a draft and try again later.  Error code: 500"
  • Acrobat (web): After clicking "Request e-signatures", I receive a pop-up stating "Contact your administrator.  This feature is disabled in your account, contact your administrator for access."
  • Adobe Sign (web): After clicking the Adobe Sign app icon and signing into my account, I am brought to a white page with a message in a red box that states: "Your account has been deactivated.  Please contact your support staff."

 

Any suggestions would be greatly appreciated.

1 reply

B
Ben38861809txsyAuthor
Participant
February 14, 2025

@Tariq Ahmad I refer to your reply to my comment in the following topic: https://community.adobe.com/t5/acrobat-discussions/can-t-request-e-signatures/m-p/15148101#M496370

 

Note that my email address was previously affiliated with a different organization, and that organization's subscription is no longer active.  The address is currently affiliated with a different organization as my business profile, and the account appears to be active.  In particular, when I log in to account.adobe.com/plans, various apps and services are identified as being included in my plan (including Acrobat Pro and Acrobat Sign, for instance).

Meenakshi Negi
Meenakshi Negi
Legend
February 14, 2025

Hi Ben38861809txsy,

 

Thank you for reaching out.

 

We have checked your account with the email address you used to sign in here in the community. The account shows as inactive for both Creative Cloud and Acrobat Sign. Would you mind sharing the email address you are using to sign in to your Adobe account in a private message? You may send a private message using the envelope icon at the top right corner of this community page. 

 

Thanks,

Meenakshi

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