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Participant
June 18, 2025
Answered

Request E-signature function, keeps crashing Adobe

  • June 18, 2025
  • 2 replies
  • 740 views

Hello everyone,


I really hope someone is able to help me. We run a small business, and having our sign-up forms done electronically is incredibly helpful. However, recently, this has stopped coinsistently working, causing us a lot of problems and unnecessary work. I'll point out that that it stops working for a day or so, then seems okay the following day, which is very odd - this has been going on for about a week now.

'Request E-Signatures' is clicked from the sidebar, and this takes us to the usual screen where we input an email address. Then, 'specify where to sign' is selected to move on, and here is where is goes wrong - it show as 'updating' when the windows loading circle is rotating, then we get the error message that something went wrong and Adobe crashes.

Any ideas that could help us?

Many many thanks in advance,

Nicholas Lungley

Correct answer Meenakshi_Negi

Hi McArthur Manor,

 

Sorry to hear about your experience.

 

It seems to be an issue with the application. We checked that you have an Acrobat Standard subscription. Please use the steps suggested below to install the application:


-Remove the application and run the cleaner tool (https://adobe.ly/3I6JDQM).
-Reboot the machine
-Please download the installer for Acrobat Standard on this page: https://adobe.ly/4naTHs8

 

Let us know if you still experience this issue.

 

Thanks,

Meenakshi

 

2 replies

Legend
June 18, 2025

Hi @mcarthur_6752,

 


Thank you for reaching out. And sorry for the troubled experience. 
While you are experiencing this on the desktop app, you may try requesting a signature from your web app account: https://adobe.ly/4kLwNWG;

 

Could you please share a video of what you are experiencing on your end? That will help us understand the problem and help us translate your issue better internally with the product team. 

 

 


~Tariq

Participant
June 19, 2025

I couldn't fix the problem with cache or connection problem solving. Decided to remove and reinstall Adobe, but now I am apparently unable to sign in - have a paid subscription already, but it's not letting me use it - i'm only interested in E-signature and PDF editing.

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
June 20, 2025

Hi McArthur Manor,

 

Sorry to hear about your experience.

 

It seems to be an issue with the application. We checked that you have an Acrobat Standard subscription. Please use the steps suggested below to install the application:


-Remove the application and run the cleaner tool (https://adobe.ly/3I6JDQM).
-Reboot the machine
-Please download the installer for Acrobat Standard on this page: https://adobe.ly/4naTHs8

 

Let us know if you still experience this issue.

 

Thanks,

Meenakshi

 

Participant
June 18, 2025

Hello!

Nicholas, your Adobe e-signature crashes, especially the intermittent "updating" error, likely stem from corrupted cache, outdated software, document issues, or network instability. First, clear Adobe's cache and update both Adobe Acrobat/Reader and your OS. Test with a simple PDF, and check your internet connection's stability. If problems persist, briefly disable antivirus/firewall, or as a last resort, perform a clean reinstallation of Adobe. The daily intermittency suggests external factors, so systematic troubleshooting is key.