Participant

Answered

Request e-signatures doesn't work

Forum|Forum|4 years ago
April 7, 2022
60 replies
72446 views

"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

I have had to subscribe to DocuSign to get things done.

Please Adobe, it shouldn't be this difficult!

Adobe_e_sig_error_screenshot.pdf

Security digital signatures and esignatures

Correct answer Hollywood4L1FE

To resolve this issue you need to go to "Menu" > "Preferences" > "Langauge" and change the application language from "English and Arabic" to "Same as operating system" then if you close Adobe and launch Adobe again you'll then be able to go back to the previous setting and select "English" which will resolve the Signature button issues.

V

voiceovers4u@gmail.com

Participant

Thank you for your response Anand. I am using the Acrobat desktop version no administrator on my personal computer. Single license. My subscription is current . I find I can send for esignatures using online version but not desktop. Also, Anand, I don’t seem to be able to remove my screenshot. Thank you for helping me do so.

Anand Sri Bhattacharya

Community Manager

Hello!

Please rename the user profile details that you have used for the community from here: https://adobe.ly/45U6PL0

Screenshot has been removed.

I checked and verified your Adobe ID and see that you have an active subscription to Creative Cloud Pro, which includes Acrobat Pro as well.

Sign out of Acrobat, close it, and restart the machine. Launch Acrobat, and sign back in. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Let us know how it goes.

Regards,

Anand Sri.

V

voiceovers4u@gmail.com

Participant

Error: unable to send/request e-signature from the profile associated

(screenshot removed by Adobe Moderator: it contained an email address)

Anand Sri Bhattacharya

Community Manager

Hello there,

I hope you are doing well, and thanks for reaching out. Sorry for the trouble.

IMP: Please remove the screenshot from the response, as it contains personal information. Also, please rename the user profile details that you have used for the community from here: https://adobe.ly/45U6PL0

Please refer to the community guidelines to learn more about sharing personal information on a public community platform. Please don't share any kind of personal information on the community platform.

About the issue, could you please share more details? Are you using the Acrobat Pro or the freeware Acrobat Reader desktop app? Or trying to access the Signature services through Acrobat online?

The error message is related to the entitlements assigned to your email address, and for this, you might have to contact the Admin who is managing the services. Please note that the administrator should verify that the user still has an active Acrobat/Acrobat Sign product assignment in Adobe Admin Console > Products > [product] > Product Profiles > Users. Removing a user from a product immediately revokes access to its included apps and services.

For Adobe Sign support, you can refer to this article: https://adobe.ly/46DGCjX

I hope this helps, and please reach out if you need any assistance.

Regards,

Anand Sri.

K

kasia_8836

Participant

Hi Team,

Mine doesn't work either. Nothing hapens when I click"request signature". Nothing at all. I can preview, prepare form but then nothing. Please help.

T

Tariq Dar

Legend

Hi @kasia_8836,

Sorry for the troubled experience and delayed response.
If you haven't found a solution and in case you are still experiencing the issue. Would you please share more details of the issue? a screen recording would be much appreciated so we can take a look at the problem and be able to find the problem or help you with a fix or workaround.

Thank you for your feedback and patience.

~Tariq

D

daniel_8591

Participant

Seems like this is a common problem. Its the only reason I bought Adobe and I cant use the feature to email to others to sign a document.

Souvik Sadhu

Legend

Hi @daniel_8591,

Hope you are doing well. Thank you for reporting this.

Would you mind letting us know if you are on the latest version of the application (24.004.202xx).

You can check for updates by going to Menu-> Help-> Check for Updates.

If yes, and you still experience issues, you might want to try this. Go to Start Menu-> Registry Editor-> go to location:

1. HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\

Add DWord bShowSignMenu and change value to 1.

If you are on a work system, you might want to share this article with your org's IT team to check if Request Signature feature has been set up properly on your account: Getting Started — Acrobat Desktop Digital Signature Guide (https://adobe.ly/3YQmKHC).

If none of this work, please share Network Logs with us to troubleshoot further. Steps found here: Capture Adobe Campaign SOAP traffic with Fiddler.

Look forward to hearing from you.

-Souvik

F

Francisco Hip34668464as6r

Participant

Dear adobe team, when I try to send a document for signature, it shows the attached error.

Adobe DC is uninstalled.

Temporary files were deleted.

I reinstalled adobe DC.

Error persists.

D

David Koegel

Participant

I just did a reinstall of Adobe Prof and I am having the 72% issue now. Did anyone figure it out?

Amal.

Legend

Hi there

We are sorry for the delayed response. please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/td-p/11943472 and see if that works.

~Amal

R

Rayson324045316mdy

Participant

Hi team,

I have installed Adobe Acrobat Pro DC and am trying to request e-signatures but to no avail - it should look like the page on my colleague's screen, but all I can see is the fill-and-sign function without the request e-signatures. Please refer to the screenshots attached - we're paying for this Pro subscription service and it's infuriating how long this is taking given that it is a paid service, worse still that it's affecting my daily work.

Like the above, I have uninstalled, re-installed, restarted my computer and done everything I possibly could and I still cannot click the request 'e-signature' button. I would like to request for the contact of the Customer Services that helped one of the people here solve their issue please, and would appreciate if you do not send me a link to a outdated forum answer that is irrelevant.

Thank you.

Rayson

Amal.

Legend

Hi @Rayson324045316mdy

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the file is not secured or password protected.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

J

Joseph298973924pm8

Participant

Yes, I am encountering the same issue. There are many ways to sign dobe documents, it almost seems computer dependent which way works. I'm not sure what to do, but our entire agency is switching to Docusign because of this. It is just unfortunate to have 2 software subscriptions when you should not have to.