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Capital-U3750964869dv
Participant
May 20, 2024
Question

Request e-signatures - ERROR

  • May 20, 2024
  • 1 reply
  • 247 views

Is anyone having problems with the signature request?
way:
Windows - web - signature request - I indicate the recipient's email - I click continue - "ERROR"

(I cleaned cookies / an incognito window / another browser - these solutions do not help - the situation does not change)
____________________
But there is an interesting observation - for a test, I threw in bank statements for a signature request - and the document was accepted for work and it could be sent
That is, do you need a certain document format?
this is nonsense, no ?

 
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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 5, 2024

    Hi Capital-U3750964869dv,

     

    Thank you for reaching out.

     

    This should not be happening. Please let us know if this happens with a particular file or file from a specific source. 

    Try creating a test PDF and see if you can upload that file to Acrobat Sign.

    Please share the screen recording of the steps you do and the issue that occurs when uploading the file. It will help us understand the issue better. If you receive any error message, share the screenshot. 

     

    Thanks,

    Meenakshi

     

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