Request e signatures missing

Question

I have a few users whose button is missing. Not in tools. They have Acrobat w/ Sign services assigned to their account. They can login to their Sign account via browser and it works fine, just not the desktop app itself.

Adobe had me uninstall/clean/reinstall. No change.

I've seen a few other posts here going back a year and nobody able to find a fix. Did I miss something?

MidEvil2023 · Accepted Answer

Update. Here is the fix for anyone else in the future who runs into this. Locate these registry values and modify them.

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices

bToggleAdobeSign value: 0
bToggleAdobeDocumentServices value: 0

bUpdater value: 1

AkanchhaS8194121 · Answer

Hi @MidEvil2023

The screenshot attached above seems you have taken from the account that works fine and shows Request E-Signature service. Correct?

The users account, which is not give this feature, check the following:

1- Do they hold the subscription that gives them access to Request E-Signaure on a desktop?

2- If yes, then have you installed the correct application? Is it Acrobat Pro or Acrobat Reader, as they both look identical?

Take a screenshot of the app version, Open Acrobat>Help>About Acrobat, and share it with us.

Thanks,

Akanchha

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