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MidEvil2023
Inspiring
January 9, 2023
Answered

Request e signatures missing

  • January 9, 2023
  • 2 replies
  • 20211 views

I have a few users whose button is missing.  Not in tools. They have Acrobat w/ Sign services assigned to their account. They can login to their Sign account via browser and it works fine, just not the desktop app itself.

 

Adobe had me uninstall/clean/reinstall.  No change.

 

I've seen a few other posts here going back a year and nobody able to find a fix.  Did I miss something?

    Correct answer MidEvil2023

    Update. Here is the fix for anyone else in the future who runs into this. Locate these registry values and modify them.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices

     

    bToggleAdobeSign value: 0
    bToggleAdobeDocumentServices value: 0

    bUpdater value: 1

    2 replies

    M
    MidEvil2023AuthorCorrect answer
    Inspiring
    January 17, 2023

    Update. Here is the fix for anyone else in the future who runs into this. Locate these registry values and modify them.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices

     

    bToggleAdobeSign value: 0
    bToggleAdobeDocumentServices value: 0

    bUpdater value: 1

      N
      Neil28601380p6j3
      Participant
      February 26, 2023

      It seems you've got a fix for DC, but the registry items are different for Acrobat Pro 2020, and none of the FeatureLockDown items seem to give that option. Do you have a solution for Pro? - Thanks

       

        2
        286128530xhd
        Participant
        February 27, 2023

        Sorry I don't. DC is all we have and this is what Adobe Support gave me when I linked up with them.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        January 9, 2023

        Hi @MidEvil2023 

         

        The screenshot attached above seems you have taken from the account that works fine and shows Request E-Signature service. Correct?

        The users account, which is not give this feature, check the following:

        1- Do they hold the subscription that gives them access to Request E-Signaure on a desktop?

        2- If yes, then have you installed the correct application? Is it Acrobat Pro or Acrobat Reader, as they both look identical? 

         

        Take a screenshot of the app version, Open Acrobat>Help>About Acrobat, and share it with us. 

         

        Thanks,

        Akanchha 

        M
        MidEvil2023Author
        Inspiring
        January 9, 2023

        Correct that is from mine which does work. However, I have Adobe Sign Enterprise + Acrobat Pro No Sign.  My other user(s) have just  Acrobat Pro w/ Sign Services.

         

        Yes they have Acrobat w/ Sign licenses.  Again, they can access full Sign functionality if they go to it via browser.  Adobe support sent me a registry change to make, but it didn't work. 

         

        They used to work fine, but we recently went through some computer upgrades. Now they don't. 

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