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PhantomUK
Inspiring
April 13, 2023
Answered

Request E-signatures Tool Missing

  • April 13, 2023
  • 2 replies
  • 7807 views

Hi all,

 

I have an end user that is unable to request e-signatures because the tool is missing from the application.

 

The licenses were bought and applied 13/04/2023 at approx. 11:30 BST

 

I have created a fresh VM to replicate the issue and it's still missing.

 

License purchased: Acrobat Standard DC

 

Please see screenshot below of installation details:

 

Acrobat has installed via Creative Cloud.

 

I have checked the Acrobat Home URL via Microsoft Edge and I am able to Request e-signatures from there, just not in the x64 Acrobat application.

 

 

I have attempted:

New Windows user with local admin rights

Repair Installation (built-in)

AcroCleaner tool

"reset preferences"

Restart PC

A registry edit I found on the forum

 

 

Is anyone able to assist?

 

On another note, I've have the same license applied to my own account for a while and I am able to Request E-signatures in Acrobat Standard.

 

 

Many thanks,

Phantom

 

    Correct answer PhantomUK

    Just been on the phone with Adobe Support, and the fix was to use the AcroCleaner but then install Adobe Standard (or Pro) using the standalone enterprise downloads and using the 32-bit version.

     

    The tools now appear. (leaving this here for anyone else who may run into this problem).

     

    Thanks

    2 replies

    P
    PhantomUKAuthorCorrect answer
    Inspiring
    April 17, 2023

    Just been on the phone with Adobe Support, and the fix was to use the AcroCleaner but then install Adobe Standard (or Pro) using the standalone enterprise downloads and using the 32-bit version.

     

    The tools now appear. (leaving this here for anyone else who may run into this problem).

     

    Thanks

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 16, 2023

      Please show a screenshot from the available tools.

      ABAMBO | Hard- and Software Engineer | Photographer
      P
      PhantomUKAuthor
      Inspiring
      April 17, 2023

      Hi Abambo,

       

      Please see Tools page below.

       

       

      Thanks,

      Phantom

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 17, 2023

      Check the E-sign menu. It's an alternate route, equivalent to the tools.

      ABAMBO | Hard- and Software Engineer | Photographer
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