Request E-Signatures Update Completion Notifications not Received

Question

With the latest unfortunante update to Adobe Acrobat's request e-signatures tool, I am finding that after I send a document for signatures, inlcuding a CC, and it gets signed, I receive no notification that it has been completed. In the last multiple updates, Everyone involved in the document (sender, signers, CC) would get an email, similar to the one sent to signers, stating the document was completed and including it as an attachment. The article I read with instructions for this update is bare bones and states noting about what heppens when the document is completed (see link below).

Send documents for e-signature

creative explorer · Answer

@Jenna_L You're definitely not the only one impacted, and hopefully Adobe will address this in an upcoming patch! A few users have found temporary workarounds: first, check your spam or junk folders and add adobesign@adobesign.com to your safe sender list. Second, you can manually monitor the status of your sent agreements through the Manage tab in Acrobat Sign, where you can download completed documents and forward them yourself if needed.

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