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C
CITY Of DECATUR
Participant
April 23, 2025
Answered

Request for E signature not there

  • April 23, 2025
  • 2 replies
  • 261 views

I download all of the adobe pro for my city departments,. Some of our adobe pro is not giving them the optio on the app, and when they open a pdf, to requets for E signitures. Ii does on the web based app, but not the app itself. I have followed all the promots about unistalled, reinstalling, edits etc...  please help!!!

Correct answer Tariq Dar

Hi @CITY Of DECATUR, 

 

Sorry for the troubled experience, and thank you for reaching out. 
It is likely due to one of two reasons:

 

1. The app deployment package was created with online services disabled. However, this cannot be the case if the same deployment package was used for all machines and users, as some users are able to access the e-signature feature.

 

2. Your IT administrator may not have enabled this feature for all users.

 

For more information on managing Acrobat sign-in in an enterprise environment, please visit this page: https://adobe.ly/42ri0Kg.

 

If you have any further questions or need more information, please let us know.


~Tariq

2 replies

T
Tariq DarCorrect answer
Legend
April 23, 2025

Hi @CITY Of DECATUR, 

 

Sorry for the troubled experience, and thank you for reaching out. 
It is likely due to one of two reasons:

 

1. The app deployment package was created with online services disabled. However, this cannot be the case if the same deployment package was used for all machines and users, as some users are able to access the e-signature feature.

 

2. Your IT administrator may not have enabled this feature for all users.

 

For more information on managing Acrobat sign-in in an enterprise environment, please visit this page: https://adobe.ly/42ri0Kg.

 

If you have any further questions or need more information, please let us know.


~Tariq

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 23, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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