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Tristin5CEB
Participant
November 20, 2020
Answered

Request must be made to correct API access point

I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

    27558869odjiCorrect answer
    Participant
    December 13, 2022
    1. I was having this same issue and I found out that I was not signed in to Adobe.  Once I signed in it went so smoothly.  All I could say was OMG!  Good luck everyone.  Merry Christmas and Happy New Year!
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    20 replies

    Jason262450067t2s
    Participant
    January 13, 2023

    Are there any suggestions for when sign out / sign in does not work?

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    27558869odjiCorrect answer
    Participant
    December 13, 2022
    1. I was having this same issue and I found out that I was not signed in to Adobe.  Once I signed in it went so smoothly.  All I could say was OMG!  Good luck everyone.  Merry Christmas and Happy New Year!
    Translate
      angelar96593396
      angelar96593396
      Participant
      October 25, 2021

      I just spent some time with Adobe chat support. They first had me try going to the document cloud and sending that way. That worked. https://documentcloud.adobe.com/

       

      Next, they just had me log out of my desktop application then log back in and try again. That also worked. 

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        AudraMi7
        Participant
        December 11, 2021

        Thank you very much!  This seemed to work!  Waiting on the signee to return the document!

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          NathalyJT
          Participant
          July 20, 2021

          Go to preferences, then identity, and fill out them out

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            Ann+Bennett
            Participant
            August 20, 2021

            The simplest solution for me was to send from the website...yuck but it got it done.

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              ls_rbls
              Community Expert
              ls_rblsCommunity Expert
              Community Expert
              February 19, 2021

              Did Acrobat used to worke fine before the last update? Can you tell if this error just started popping out of nowhere after the last update?

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              Technical Generalist
              ls_rbls
              Community Expert
              ls_rblsCommunity Expert
              Community Expert
              February 19, 2021

              If this is happening while trying to use Adobe Sign see the Adobe Sign API -FAQ:

               

              helpx.adobe.com/sign/faq/api.html

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              Technical Generalist
              JROD18194604
              Participant
              March 26, 2021

              What if I don't want to read a bunch of stuff that doesn't help? Any other suggestions?

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              Lindsay5FF5
              Participant
              February 19, 2021

              Yes, I am also having that same issue.  I push "Request Signatures," enter the email address, and an error message pops up saying, "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)."  What does this mean?  Has anyone figured out the solution to this? 

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              Hesham16B8
              Participant
              March 4, 2023

              Logging out and logging. back into your Adobe account seems to correct this issue.

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              chispasco
              Participant
              January 11, 2021

              Yes I have this problem too. After placing a signature on a document and clicking next, I receive this error message.

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