Request must be made to correct API access point

Forum|Forum|5 years ago
November 20, 2020
7 replies
36478 views

I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

Correct answer 27558869odji

I was having this same issue and I found out that I was not signed in to Adobe. Once I signed in it went so smoothly. All I could say was OMG! Good luck everyone. Merry Christmas and Happy New Year!

J

Jason262450067t2s

Participant

Are there any suggestions for when sign out / sign in does not work?

2

27558869odjiCorrect answer

Participant

I was having this same issue and I found out that I was not signed in to Adobe. Once I signed in it went so smoothly. All I could say was OMG! Good luck everyone. Merry Christmas and Happy New Year!

angelar96593396

Participant

I just spent some time with Adobe chat support. They first had me try going to the document cloud and sending that way. That worked. https://documentcloud.adobe.com/

Next, they just had me log out of my desktop application then log back in and try again. That also worked.

A

AudraMi7

Participant

Thank you very much! This seemed to work! Waiting on the signee to return the document!

N

NathalyJT

Participant

Go to preferences, then identity, and fill out them out

D

defaultqy7sxok7bilo

Participant

The simplest solution for me was to send from the website...yuck but it got it done.

ls_rbls

Community Expert

Did Acrobat used to worke fine before the last update? Can you tell if this error just started popping out of nowhere after the last update?

ls_rbls

Community Expert

If this is happening while trying to use Adobe Sign see the Adobe Sign API -FAQ:

helpx.adobe.com/sign/faq/api.html

J

JROD18194604

Participant

What if I don't want to read a bunch of stuff that doesn't help? Any other suggestions?

L

Lindsay5FF5

Participant

Yes, I am also having that same issue. I push "Request Signatures," enter the email address, and an error message pops up saying, "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)." What does this mean? Has anyone figured out the solution to this?