'Request Signature' option missing

Forum|Forum|3 years ago
October 24, 2022
5 replies
62225 views

I have reported this in the 'Bugs' section as well - but I need a resolution asap:

The 'Request Signature' opting is missing in my tools - I see this has been reported on several occasions by other users

On a previous occasion - Following a previous update - I did find a thread about deleting a lingering DC file - and that worked previously- but I cannot find the thread any more

I have tried reinstalling but to no avail - I have an acrobat pro account so this should not be happening!

Also - As a Pro account holder - how do I chat to support directly - I do not seem to be able to.

Thanks

Bug

Correct answer ajay1976

Hi Brian,

I am not sure if you are still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

P

printdan

Participant

Hi, this might be more one for future readers as some time has past. I have a couple of different adobe accounts and I noticed that if I am signed into the wrong adobe account in my BROWSER, the e-sign function is missing in the APPLICATION. On a PC now, the 'Request Signatures' Tool seems to have been replaced with an 'E-Sign' item in the top menu bar (as long as I am signed into the same account in the browser).

A

ajay1976Correct answer

Participant

Hi Brian,

I am not sure if you are still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

A

A Knight

Participant

Start Adobe Acrobat DC
Click Edit in the menu bar.
Click Preferences.
Click Language in the Categories list.
Under Application Language choose 'Same as Operating System' from the drop-down menu.
Click the OK button.
Click File > Exit Application.
Now start Acrobat DC again.
The Fill & Sign option should be visible on the Tools page

M

Martin26517731xrj0

Participant

This worked for me thanks very much

D

Dan25465583b7og

Participant

I was trying to get support for weeks and the following resolved my issue:

check if below registry key is present on the user machine where you do not see this option:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices
DWord: bUpdater

If so change the value to 1 if the above key is present with value 0 and it should resolve your issue.

B

Brian26759194wk4yAuthor

Known Participant

Thanks Dan - My issue resolved itself when my IT performed a complete OS reinstal - but I hope your answer works for others experiencing the same issue.