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AnonymousUser12345
Participant
March 15, 2023
Question

Requesting E-Signature and Message to Recipients Pop up box

  • March 15, 2023
  • 1 reply
  • 510 views

It looks like adobe just updated the interface for requesting e-signatures.  Adobe, please make sure that there is enough time between the "specify where to sign" button and the popup box where we can edit messages to recipients for users to type.  The popup box showed up for less than a second.  This seems like a glitch. 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 16, 2023

Hi @AnonymousUser12345 

 

Hope you are doing well and sorry to hear that.

 

Have you started experiencing this issue after the recent update?

 

What are the steps you are taking to request a signature? Are you requesting signatures via Adobe Acrobat or via the web? A small video recording would be very helpful.

 

Please make sure you have the recent version 23.01.2006x  installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to request signatures via the web https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Let us know how it goes.

 

Regards

Amal

 

 

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