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Wealon Accounting
Participant
September 24, 2022
Question

Requesting E-signature services are temporarily not available

  • September 24, 2022
  • 7 replies
  • 5659 views

E-signature is not working, When i try to send document for E-signature it says Error. and in my Adobe login account there is a highlight message " Requesting E-signature services are temporarliy not availble" been like this for few days now. Any one having similar issues.

 

 

    7 replies

    M
    Mirella27824901f1xb
    Participant
    January 6, 2023

    Hi,

    I experience this problem when I work from home office! In the office everything is fine, but at home e-signatures does not work: "An error has occured, Please try again".

    In the browsers (Edge, Chrome) I can see following: Request e-signature services are temporarily unavailable. Some documents and information may be missing. Please try again later.

     

    I use the same laptop and account, and everything else works fine.

    What could be the problem and the solution? Thanks!

     

     

    N
    Nikki267948631f6b
    Participant
    November 7, 2022

    I'm having a similar issue. I'm using the Acrobat Pro app on my desktop, and it just spins, never loads past when I enter an email and click "Select where to sign."  Any resolutions here?

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 9, 2022

    Hi Nikki267948631f6b,

     

    Thank you for reaching out.

     

    Try to use the Acrobat Online account and see if you can send the document from there. Open the link https://acrobat.adobe.com/link/home/ and go to E-Sign. 

    Please ensure that the application is updated.

     

    Did the issue start occurring recently? Try signing out and rebooting the machine.

    Share the Acrobat and OS versions.

     

    Thanks,

    Meenakshi

    P
    Power26672804y5e4
    Participant
    October 19, 2022

    My account also suddenly facing this issue. But not everyone. Please advise! Thanks.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 19, 2022

    Hi Power26672804y5e4,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please let us know what happens when you try to send the document for signature.

    Are you using the Acrobat desktop application or the Acrobat online account?

    If you receive any error message, please share it with us.

     

    Thanks,

    Meenakshi

    J
    Jeff26519040dn3d
    Participant
    October 10, 2022

    Some of our accounts are experiencing the same issue, but not everyone. Please advise!

    V
    Vouchers
    Participant
    October 7, 2022

    I have the same issue when I try to access my Adobe Sign feature on the Abobe Website.  All other features work.

    H
    Haley26280592oofg
    Participant
    September 25, 2022

    Hi, I am having the exact same problem with E-signatures and its been like it for last few days also. 

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      September 24, 2022

      Hi,

      I was not able to re-create your issue. Can you confirm:

      - you can access your Adobe account for https://adobe.com 

      - the steps you take to start the signing process?

      W
      Wealon AccountingAuthor
      Participant
      September 25, 2022

      Normally I open pdf file, select Request E-signarure, box pop usps and i neter recepient emeial address. ONce email address is entered, it takes me to file where I want signature. But Not as soon as I put in receipent email adress I see Error message.

      I log into my Adobe.com account to check if any payment issues, all good, but I see E-signature request is temporarily un available....... its been few days now.... I would have expect if this was adobe server issues would have been solved within few hrs....

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