Skip to main content
Z
ZoharLe
Participant
October 17, 2017
Question

restore last view settings doesn't work

  • October 17, 2017
  • 4 replies
  • 6799 views

Using Acrobat DC ver 2017.012.. (why can't I copy-paste this?).

Edit> preferences> Documents> Restore last view is ticked. I'm opening a .pdf, go to page 4, and close the window. When opening the file again, it shows the first page.

It works fine on a different computer.

Help> repair installation didn't work.

This topic has been closed for replies.

4 replies

AnandSri
AnandSri
Legend
October 26, 2017

Hi ZoharLe,

Please report this issue to the team through Feature Request/Bug Report Form  Link: http://www.adobe.com/products/wishform.html

Regards,

Anand Sri.

S
Szenes5C40
Participant
December 30, 2020

3 years later: NOTHING's changed.

I'm sure Adobe's programmers are attending to advanced studies and working night and day to implement such a complicated feature.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    December 30, 2020

    Some files have settings that override this preference. If you would share a sample file we could look into it for you.

    AnandSri
    AnandSri
    Legend
    October 23, 2017

    Hi ZoharLe,

    Are you behind a managed network and domain i.e. Is it your personal computer or an office computer.

    If possible, please enable the hidden Administrator account and check with the Acrobat/Reader.

    Let us know how it goes.

    Anand Sri.

    Z
    ZoharLeAuthor
    Participant
    October 26, 2017

    It's my personal computer. Although my user already has admin rights, I logged in with the Administrator account and I got the same behavior.

    AnandSri
    AnandSri
    Legend
    October 20, 2017

    Hi ZoharLe,

    Sorry for the delay in response to your query. Please try to delete the preferences of Adobe Reader, to delete the preferences, refer to https://forums.adobe.com/docs/DOC-8511

    After deleting the preferences, restart the computer and check.

    If the issue still persists, use the Adobe Acrobat cleaner tool to remove the Reader DC, Cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html

    Restart the computer and then install the Reader from https://get.adobe.com/reader/enterprise/

    Hope this help, and keep us posted with the results.

    Regards,

    Anand Sri.

    Z
    ZoharLeAuthor
    Participant
    October 22, 2017

    None of that made any difference.

      AnandSri
      AnandSri
      Legend
      October 17, 2017

      Hi ZoharLe,

      As per the description above, the Restore Last View settings is not working, Is that correct?

      Please check for any pending updates from Help>Check for updates.

      If the Repair installation has not fixed the issue, please uninstall and reinstall the Acrobat DC.

      To reinstall use the following link: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

      If the issue still persists, please share the following details:

      • Is it Adobe Reader or Acrobat, check from Help>About Adobe Reader/Acrobat.
      • Is it Mac or Windows?
      • Is it occurring  with one PDF file or with all the PDF files?

      Keep us posted with the results.

      Regards,

      Anand Sri.

      Z
      ZoharLeAuthor
      Participant
      October 17, 2017

      Yes, Restore Last View settings is not working.

      It's up to date.


      I removed it and reinstalled it - no change.


      It's Acrobat reader DC 2017.

      Windows 8.1.

      Seems like it happens with some pdfs. The other computer (same reader and OS) doesn't have any issues at all with the same files.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices