There are 101 ways to make a PDF from Word. You'll get different results from each one.
Which method did you use?
If Acrobat Standard or Pro is installed, then there will be an Acrobat ribbon tab in Word. It contains the most complete set of controls for exporting PDFs from Word.
The File menu also contains several options:
- File / Save as Adobe PDF (an Adobe conversion utility)
- File / Save as PDF (a Microsoft conversion utility)
- File / Save as / Save as Type / PDF (another Microsoft conversion utility)
- File / Print / PDF virtual printer or Postscript (Adobe's Dov Isaacs just posted detailed instructions for this method here: Re: Print To PDF )
Noted that you're on a Mac. All bets are off making PDFs in the Mac Word-to-PDF workflow. Although improved in the past year or so, it still isn't great. I understand that it's an Apple problem, not Microsoft or Adobe's.
Note: PDF is now in the public domain and anyone can create software to make PDFs to the international ISO PDF standard (PDF 32000).
That means just because a utility makes a PDF doesn't mean that it's an Adobe product making the PDF. You must delve further to see what manufacturer is behind the conversion. Only Adobe products/utilities can use the trademarked terms "Acrobat" and "Adobe."
The term "PDF" is not trademarked so anyone can use it.