"Review and Send" button non-responsive

@sanchij95032186 Thanks for your reply.

I have since called Adobe tech suport, and they remoted into my PC and viewed the issue I was having. Long-story short, when sending out forms and documents for signing via Adobe Acrobat online, for many of my documents, not all, but about half, I need to revert to the classic view.

It's too difficult to troubleshoot which elements are triggering this need to revert to the classic view, so I just do it automatically now to save time. Besides which, it is a moving target because of the amount of change Acrobat is currently undergoing, I'm not interested it having to keep testing whether my forms will work this week or not.

FYI, this week our office will be making the decision as to whether or not we stay with Adobe for our e-signing needs, or switching to Sharefile. We already use Sharefile extensively for our clients, are they are introducing some e-signing functionality now, and we are engaging their sales people to this effect. It will be extra cost, but thus far our testing has shown it to be quite reliable.

For example, I work at an accounting firm and when filing corporate and personal tax returns electroncially, we are required by the Canada Revenue Agency (CRA) to enter the hours, minutes and seconds that a client signed their documents. To date, Adobe has not yet added our time zone to the dropdown list in the settings, and I also have to convert the time in the audit report from GMT to my local time, for every signed document... that is, ~ 400 times per year. I would not have to do this with Sharefile.

Anyway, thanks for taking the time to reply. Not really sure if there is much you can do to assist as this point.

Best,

Kristine

P.S. On Adobe's User Voice website, I have upvoted the thread, "Ditch the 2023 User Interface in Acrobat" and back in March 2023, I added my feature request to add my time zone for Newfoundland (a province in Canada), read it here.