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Luis Schmidt
Inspiring
October 30, 2020
Answered

Rich Media does not play/show control buttons in Acrobat Reader DC

  • October 30, 2020
  • 2 replies
  • 8174 views

I've recently recieved Adobe Acrobat Pro 2020 and added some mp3 to my PDFs. When I open my PDFs in the Acrobat Reader, it does not show any audio control buttons like play, stop, etc. (see picture)

Also when I open my file at work in the Acrobat Reader I can't even play my mp3 - I just see a green line on a black background and hear no sound. Playback works at my laptop in the Reader and the Pro version.

Thanks!

This topic has been closed for replies.
Correct answer Luis Schmidt

I actually contacted the support directly after some time as I felt it quite frustrating paying so much money for a product only to find out that the function you are looking for isn't working properly.

When I contacted the support directly they provided me with a workaround that helped.

I don't understand why this issue occurs and I'm really annoyed by it!

2 replies

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SBrettD
Participant
December 2, 2023

Is this fixed? I am having the same problem

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 31, 2020

Hi Luis,

 

Thank you for reaching out and sorry for the trouble.

 

This is a known issue and the team is working on the fix. We will update you when the fix patch will be available. 

We appreciate your patience.

 

Thanks,

Meenakshi

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samw69732699
Participant
May 14, 2021

Has this issue been resolved yet? I'm attempting to embed video and similarly cannot see any controls. Frustrating to buy Pro for this exact purpose only to find that it's nonfunctional.

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Luis SchmidtAuthor
Inspiring
May 14, 2021

Hi,
I'm afraid to say that this issue hasn't been resolved yet.

I know that this is frustrating...

 

Regards,

Luis

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