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mkf54452156
mkf54452156
Participant
Jan 4, 2019 4:45 PM UTC
Question

Right click "combine files in acrobat" not working

Recently I’ve noticed that the option to right click on multiple word docs or PDFs and select "combine files in acrobat" only opens Acrobat, not the combine function. Oddly, if adobe is already open then the right click option works fine. I’ve tested this on users with Adobe Standard and the function still works fine.

It is happening on Windows 10 machines with both Office 365 and Office 2013.

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    36 replies

    Kathy29912433l9yk
    Participant
    May 16, 2023 2:52 PM UTC

    Same problem started right after IT installed a new computer for me just last week.

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      travb4739968
      Participating Frequently
      Aug 23, 2022 6:45 AM UTC

      GOOD NEWS, MY PROBLEM IS SOLVED!

       

      I had to upgrade my Surface, and Adobe Reader decided to install the 64 bit version. Problem solved!!! The bug is isolated to the 32 bit version of the software.

       

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        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        Aug 24, 2022 4:17 AM UTC

        Wow, two years later!!

         

        Nevertheless, thank you very much for updating this thread with your feedback.

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        Technical Generalist
        Boris248397756uqg
        Participant
        Aug 1, 2022 5:56 AM UTC

        Same for me
        - if adobe is already open then the right click option works fine. 
        - if program is "run as admin" combine files doesn`t work

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          chrish@cpbcon
          Participant
          Nov 3, 2021 5:42 AM UTC

          Same problem here. Not happening for all Adobe Pro DC users, but some. Working but have plenty other users having issues.

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          Dave__M
          Community Expert
          Dave__MCommunity Expert
          Community Expert
          Nov 3, 2021 9:56 PM UTC

          I find it curious (and frustrating) that a whole bunch of issues are surfacing that aren't isolated to a user or two, but rather quite a few... yet others don't ever see them, and can't recreate the problem to help troubleshoot.  I know different hardware, software version and operating systems all play a role in it, but still - it seems like there's a lot of this as of late.

           

          I guess all we can do is hope for frequent and solid patches tobe released.

          Dave

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          gelobabes
          Participant
          Jul 5, 2021 12:49 PM UTC

          This worked for me:

          1. On windows search, type in your adobe acrobat reader

          2. Right click ---> open file location

          3. Then right click again ---> Choose properties

          4. Under compatibility tab uncheck "Run this program as administrator"

          5. Lastly, click apply then okay.

           

          Hope this helps you. Otherwise, you'll need professional support from Adobe.

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            travb4739968
            Participating Frequently
            Jul 5, 2021 10:19 PM UTC

            This didnt work for me.

            It's a daily tool I use, so fustrating that the glitch is ongoing. Adobe Support have had several goes and unable to fix.

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            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            Jul 6, 2021 2:11 AM UTC

            What happens if you click on Help--->>> Repair Installation?

             

            Alternatively, what happens if you  uninstall Acrobat and use the AcroCleaner Tool , then reinstall Acrobat after the cleanup is completed?

             

            Please, also review if you've missed a troubleshooting step from the following Adobe Helpx guidance:

             

             

             

             

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            Technical Generalist
            michaelm18351674
            Participant
            Dec 21, 2020 4:05 PM UTC

            I'm having a similar issue. When I right-click and select "combine files in acrobat" like I usually do, most of the time it is opening Acrobat Pro DC and showing "recent files." I can manually select the files I want to combine. Once in a while it opens directly in the "combine files" page. I tried removing all recent files from Acrobat Pro but that didn't help. I'm on Windows 10. 

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            defaultfv4cwc4w3vxm
            Participating Frequently
            Dec 26, 2020 10:41 AM UTC

            Same issue here. Combining word files (regardless location, size and number of files) is not working. Adobe opens and is stuck, trying to convert just 1 file and then the process hangs. All software up to date, of course. I do not want to switch to 32 bit Office, as I need the 64 bit version. Come on. This software is really expensive, so please work on this.

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            Anonymous
            Jul 21, 2020 9:40 AM UTC

            Same problem on Windows 7 Enterprise 32 bit here. I solved with an admin Command Prompt, and entering:

            regsvr32 "C:\Program Files\Adobe\Acrobat DC\Acrobat Elements\ContextMenu.dll"

            Check out that 64 bit version has a different command.

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            Dave__M
            Community Expert
            Dave__MCommunity Expert
            Community Expert
            Jun 24, 2020 6:30 PM UTC

            Interesting.  I have AcroProDC on a Win10 machine, and it performs the combine routine properly.  Can you tell us any further details that might help recreate/trouble shoot your issue?

            My best,

            Dave

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              John ODonnell
              Participant
              Jun 3, 2020 5:23 PM UTC

              Saem problem here!

               

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                travb4739968
                Participating Frequently
                Jun 23, 2020 5:55 AM UTC

                Same problem here!

                I've been communicating with Adobe Tech support, they have spent multiple hours on this, uninstall, reinstall, almost ready not to worry about trying to fix.

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                  ddelo
                  ddelo
                  Inspiring
                  Jan 5, 2019 1:29 AM UTC

                  Same problem here.

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