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Michael334732975xj8
Participant
November 21, 2024
Answered

Run-time error '53', File not found

  • November 21, 2024
  • 3 replies
  • 2679 views

This shows up when opening Word on my

 

According to another discussion here i have to delete the PDFMaker

/Library/Application Support/Adobe/ MACPDFM/MacPDFM.framework/Versions/A/MacPDFM.

 

1. Go one folder level up and click on the PowerPoint folder (Group Containers > UBF8346G9.Office > User Content > Startup >

PowerPoint)

2. Drag the file SaveAsAdobePDF.ppam to the Trash

 

the problem is the SaveAsAdobePDF.ppam doesnt show up

Correct answer akagarg17099634

Hi @Michael334732975xj8 

 

Can you please try running office application in rosetta mode? This is a known error occurs due to incompatibility between the chipset configuration for Acrobat 2020 and ARM-based devices, such as macOS M1, M2, M3

To resolve the issue, run application using Rosetta mode on your macOS device.

For more details, please refer:

https://helpx.adobe.com/acrobat/kb/runtime-error-acrobat2020-apple-m1.html

 

Regards,
Akanksha

Adobe Acrobat Team

3 replies

U
urvi_1756
Participant
July 24, 2025

Does anyone know why this error for a missing file below due to an incompatible PDF add-in for Mac has not been fixed by Acrobat in the last 6+ years:

/Library/Application Support/Adobe/ MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

We are tired of workarounds and the solutions posted on the websites work only for a short period of time. Acrobat should not even allow these kinds of erroneous add-ins in the first place.

    A
    Adobe Employee
    akagarg17099634Correct answer
    Adobe Employee
    December 3, 2024

    Hi @Michael334732975xj8 

     

    Can you please try running office application in rosetta mode? This is a known error occurs due to incompatibility between the chipset configuration for Acrobat 2020 and ARM-based devices, such as macOS M1, M2, M3

    To resolve the issue, run application using Rosetta mode on your macOS device.

    For more details, please refer:

    https://helpx.adobe.com/acrobat/kb/runtime-error-acrobat2020-apple-m1.html

     

    Regards,
    Akanksha

    Adobe Acrobat Team

    V
    varase
    Participant
    June 19, 2025

    Seriously?

     

    Rather than fix their error, Adobe wants Mac users to run their apps in emulation pretending they're really on an Intel machine?

    AnandSri
    AnandSri
    Legend
    June 19, 2025

    Hello @varase

     

    I hope you are doing well.

     

    We have replied to the other thread that you initiated here: https://adobe.ly/43T2gjX

     

    Please try the suggestions, and let us know if you experience any issues.

    Thanks,

    Anand Sri.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 21, 2024

    You should link that discussion so that people can see what gets recommended there and in what context.

    You should also tell us what version of Acrobat you have and the OS and version. (the OS is probably macOS).

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    Michael334732975xj8Author
    Participant
    November 21, 2024

    i am using 15.1.1 (24B91 and its the Adobe pro 2020 MacOS

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