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SG0426
Participant
December 12, 2024
Question

Runtime Error 32815

  • December 12, 2024
  • 1 reply
  • 2246 views

Hello! 

I am running into an issue with the Adobe Acrobat plugins for Microsoft Word, Excel and Powerpoint. Any time I launch these products, I get runtime error 32815. After disabling the Acrobat excel add-in, the error went away. The issue persisted on Word and PowerPoint however and continues to pop up any time I open a .pptx or a .docx file. 

 

I also tried running the apps in Rosetta mode, but that did not work. What additional steps can I take to remedy this issue? 

 

 

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
December 15, 2024

Hi @SG0426,

 

Hope you are doing well. Sorry for the trouble!

 

This is an error you see when Macros are disabled on your device. If you are using a personal account, you can go to Word-> Preferences-> Security-> change the selection for Macro Security to "Disable all macros without notification" if you would like to keep them disabled.

 

If not, the other method would be to allow them while keeping security intact. This would need you to enable them from the preferences. 

You can get to the preferences folder by Entering ~/Library/Preferences in the Go to Folder input field.

 

Once there, change the values of the below Keys, as explained in the help article: Set preferences for macro security in Office for Mac - Microsoft 365 Apps | Microsoft Learn

 

Hope this helps.


-Souvik

    S
    SG0426Author
    Participant
    December 17, 2024

    Hi, 

    We updated the policy in Jamf and push out the settings change. This did not resolve the issue and we still are getting this error when opening PowerPoint and Word. Any other changes you would recommend? 

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    December 18, 2024

    @SG0426,

     

    Found a solution around this issue on Microsoft forums: Resolve 32815 run-time error upon opening Excel & Word - Microsoft Community

     

    Please check if this helps.

     

    -Souvik

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