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AWhitbread
AWhitbread
Participant
June 19, 2026
Answered

'Save a certified copy' button disappeared. - New update has made everything worse

  • June 19, 2026
  • 2 replies
  • 0 views

There was recently a big update to Adobe and since that all the tabs (All tools, Edit, Convert, E-sign) are now completely blank. I need to be able to save documents as a certified copy for my job and that button is gone, I cant see that there is any other way to save it as certified when using the Menu > Save As button. I have checked for updates, I have deleted and re-created my digital ID and nothing is working.

    Correct answer Amal Jaiswal

    Hi All!

     

    Thanks for your patience and cooperation on this.

     

    Please try the following suggestions, and let us know if this fixes the issue for you.

    Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4uKUumg

     

    • Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"

    • Right-click on the right blank space > select New > DWORD 32-bit value.

    • Rename it to:  bGenCoverPagesLabelStrings

    • Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)

    • Restart the Acrobat and the machine and check the performance.


    Let us know if you experience any issues.


    ~Amal

    2 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    June 19, 2026

    Hi there

     

    Please click on the Windows Start button first and search for Registry Editor and open it, then foloow the steps shared above. 

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    AWhitbread
    AWhitbreadAuthor
    Participant
    June 19, 2026

    Thank you so much this has worked! I don’t know if you are able to help me with some employees getting this message when they opened a signed document. ‘The validity of the document certification is UNKNOWN. The author could not be verified.’ 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    June 19, 2026

    Hi All!

     

    Thanks for your patience and cooperation on this.

     

    Please try the following suggestions, and let us know if this fixes the issue for you.

    Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4uKUumg

     

    • Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"

    • Right-click on the right blank space > select New > DWORD 32-bit value.

    • Rename it to:  bGenCoverPagesLabelStrings

    • Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)

    • Restart the Acrobat and the machine and check the performance.


    Let us know if you experience any issues.


    ~Amal

    AWhitbread
    AWhitbreadAuthor
    Participant
    June 19, 2026

    Sorry but I don’t understand where you mean? 

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