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'Save a certified copy' button disappeared. - New update has made everything worse

Forum|Forum|1 month ago
June 19, 2026
3 replies
101 views

There was recently a big update to Adobe and since that all the tabs (All tools, Edit, Convert, E-sign) are now completely blank. I need to be able to save documents as a certified copy for my job and that button is gone, I cant see that there is any other way to save it as certified when using the Menu > Save As button. I have checked for updates, I have deleted and re-created my digital ID and nothing is working.

Correct answer Amal Jaiswal

Hi All!

Thanks for your patience and cooperation on this.

Please try the following suggestions, and let us know if this fixes the issue for you.

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4uKUumg

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

Let us know if you experience any issues.

~Amal

Jleader

Participant

I have done the steps above and still have blanks whenever i try to convert or any other tabs while in a pdf

Meenakshi0101

Community Manager

Hi Jleader,

Thank you for reaching out, and sorry to hear the suggestion did not work for you.

Could you please share a short video showng what happens when you try to convert or other options in Acrobat.

Additionlay share the Acrobat ans OS version numbers on the machine.

Let us know if you need any help.

Thanks,

Meenakshi

Amal Jaiswal

Community Manager

Hi there

Please click on the Windows Start button first and search for Registry Editor and open it, then foloow the steps shared above.

Let us know if you experience any trouble and need more help.

~Amal

AWhitbreadAuthor

Participant

Thank you so much this has worked! I don’t know if you are able to help me with some employees getting this message when they opened a signed document. ‘The validity of the document certification is UNKNOWN. The author could not be verified.’

Amal Jaiswal

Community Manager

Hi there

This error occurs because the signer's digital certificate isn't in your Adobe Acrobat list of trusted identities. To fix it, you need to manually trust the certificate and validate the signature.

Try the steps below and see if that works:

Right-click (or Ctrl+click on Mac) the signature with the unknown validity and select Show Signature Properties.

In the dialog box that appears, click the Show Signer's Certificate button.

Go to the Trust tab, then click Add to Trusted Certificates.

Click OK if prompted, and ensure you check the box that says "Use this certificate as a trusted root".

Click OK on the trust windows, then click Validate Signature.

For more information, please check the help page https://helpx.adobe.com/acrobat/kb/approved-trust-list1.html

~Amal

Amal Jaiswal

Correct answer

Community Manager

Hi All!

Thanks for your patience and cooperation on this.

Please try the following suggestions, and let us know if this fixes the issue for you.

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4uKUumg

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

Let us know if you experience any issues.

~Amal

AWhitbreadAuthor

Participant

Sorry but I don’t understand where you mean?

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