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G
Ghoul Fool
Inspiring
March 16, 2026
Question

Save Acrobat preferences

  • March 16, 2026
  • 1 reply
  • 52 views

I’ve just had an unfortunate occurrence of Acrobat 2025 crashing on my PC about 10 seconds after starting. - Which was thoroughly annoying and unforeseen. I had to uninstall and re-install as repair did nothing. (And yes, I was quick enough to get to that menu item eventually - after the fifth try)

 

My question is why was I give the option to save or export preferences at any point? 

 

I really don’t to have to mess around with the register in order to back things up.

 

Is Adobe trying to make things as difficult as possible to get back where you where (after such incidents)?

 

 

      1 reply

      T
      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      March 30, 2026

      Hi ​@Ghoul Fool, 

       

      Sorry for the troubled experience. I am just checking in to see if your issue has been resolved.

      If you are still having the issue, please make sure your copy of Acrobat is up to date. You can check the latest version available here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  

       

      For crash or freezing issue, we would require crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

      • Upload logs to any Cloud Drive(One Drive, Google Drive, Dropbox, etc)

       

      ~Tariq

       

       

      G
      Ghoul FoolAuthor
      Inspiring
      March 31, 2026

      How is that helpful?
      You don’t mention that when filling out the crash report that it sends crash logs or not?
      And you don’t even touch on the subject of backing up preferences.
       

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