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Nelson22194617f34x
Participant
December 10, 2021
Answered

Save as comes up blank, cannot save filled form

  • December 10, 2021
  • 1 reply
  • 555 views

I am running Windows 10 on an Intel PC, running Acrobat reader DC 32-bit.  all up to date.  21.007.20099.  Others have had this problem but solution posted was only for MAC. 

I received a long PDF form from the government.  After I filled it all in, I tried to save it and got a blank save-as dialog.  Have tried other forms, all with the same result. 

I tried to reinstall Acrobat reader DC, and got a dialog that it is already installed. 

What can I do?

This topic has been closed for replies.
Correct answer Nelson22194617f34x

I found the following instructions elsewhere on this web site:

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Showonline storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

1 reply

N
Nelson22194617f34xAuthorCorrect answer
Participant
December 12, 2021

I found the following instructions elsewhere on this web site:

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Showonline storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

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