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Save as PDF showing Disconnected Network Drive - How to Fix to Say Connected

Forum|Forum|1 month ago
June 9, 2026
2 replies
40 views

It is showing the drive is disconnected but when clicking on the drive it saves to the location. Is there a way to make this display for my users so they are not confused in the future.

Correct answer Meenakshi0101

Hi mbrandtconb,

Sorry about the confusion.

This is just to confirm. As we check in the screenshot, the disconnect is mentioned under the name of the folder.

Please confirm if it was used to appear as “Network Drive (P:)”.

It seems to be an issue with the mapped drive on the machine. Try to remove and then add it again. See if that helps.

Let us know if that helps.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi mbrandtconb,

Thank you for the information.

Could you please share the screenshot of the original name of the drive? Also, was it working fine before? Share the Acrobat and OS version number on the machine.

Thanks,

Meenakshi

mbrandtconbAuthor

Participant

the original name of the network drive is just located here in our environment. (\\PDDATA\Phoenix_Scan). Before we were using older versions of adobe and most users never had to sign into the application. Now we are using the sub version and have version 26.001.21662 the 64 bit version.

Meenakshi0101

Correct answer

Community Manager

Hi mbrandtconb,

Sorry about the confusion.

This is just to confirm. As we check in the screenshot, the disconnect is mentioned under the name of the folder.

Please confirm if it was used to appear as “Network Drive (P:)”.

It seems to be an issue with the mapped drive on the machine. Try to remove and then add it again. See if that helps.

Let us know if that helps.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi mbrandtconb,

Thank you for reaching out and sharing the screenshot.

As we see, the Disconnected Network Drive (P:) is the name of the folder. Please check if this is how the drive is named on your machine. If that is not the case, please share the screenshot of the window where we can check the correct drive name. You can check that under File Explorer > This PC > Devices and Drivers on a Windows machine.

Let us know if you need any help or have questions.

Thanks,

Meenakshi

mbrandtconbAuthor

Participant

The drive on the users workstation is connected because it is a network drive that gets mapped upon login. Its just giving this error in adobe, plus I did add the path way in the security enhanced section and its still getting the same visual text. Even though it says disconnected it still allows to save to the location.

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