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kimberleyh61857508
Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235530 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

    Correct answer richil

    Found this solution:

    The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

    Preferences > Show online storage

    61 replies

    Show previous replies
    bjackson3328
    bjackson3328
    Participant
    April 14, 2016

    I second the motion. Problem solved!!

    Spartan707
    Spartan707
    Inspiring
    April 11, 2016

    Great fix- thanks

    viktoriaj58871199
    viktoriaj58871199
    Participant
    March 19, 2016

    My MacBook Pro runs OS X El Capitan and Adobe Acrobat Reader DC does not allow me to use "save as" function even after I tried the proposed solution within Preferences. This problem started after the last update of Adobe Acrobat Reader DC. It is very frustrating as I have to "Force Quit" every time.

    Any other suggestions would be appreciated. Thank you.

      E
      elianabraga
      Participant
      March 15, 2016

      on adobe for mac, those options of  Show Online Storage don't appear at all, at General preferences.

      how do we do?

      D
      davidg2020
      Known Participant
      March 13, 2016

      Thanks for this... Kimberley for asking and Richil for answering. I've been trying to find this particular preference setting for ages.

      C
      Claudster23
      Participant
      March 9, 2016

      Thank you thank you thank you! THE ANSWER IS FINALLY HERE!!!!!!!

      R
      ronv93089573
      Participant
      February 27, 2016

      This is not a fix.  What if you want to save to your Document Cloud?  I have the exact same issue and now I can't access anything under SENT it is blank, My Computer is blank, Document Cloud, Creative Cloud, my linked One Drive and Add Account all do nothing.  Adobe is shooting Blanks with our hard earned dollars.

      FIX THIS PLEASE!

        V
        voidyou
        Participant
        April 7, 2016

        Yes, the "FIX" worked for me  - I can save to cloud by clicking the cloud or shift command W.

        What I don't know (and I feel like I must be missing out on something) is what the options to "show online storage when opening files" and "Show online storage when saving files" would have offered - apart from letting me see the names of all the online files so that I can work ......

        Wait a minute. It would be pretty useful to see all the files in my cloud storage so that I can select the right folder and stuff without having to have the Finder open, wouldn't it?

        Please get this DEFECT/BUG rectified before you increase the subscription costs in Australia.

        Gary.

          A
          Anonymous
          February 24, 2016

          Thanks you so much this work Perfect.

          andyl40279549
          andyl40279549
          Participant
          February 20, 2016

          Thanks - the fix worked great, after hours of hassle.  Again Adobe letting the community figure out fixes to their problems.

            G
            gchrys
            Participant
            February 19, 2016

            This has worked for me too..it took an hour for Adobe support to give the solution..just hopeless!!

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