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kimberleyh61857508
Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235530 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

    Correct answer richil

    Found this solution:

    The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

    Preferences > Show online storage

    61 replies

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    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    April 13, 2015

    Hi kimberleyh61857508,

    Are you on Mac OS or Windows (and what version)? Are other dialog boxes exhibiting this behavior? Does it happen with all PDF files? If the issue is consistent across PDFs, then it may be necessary to reinstall Acrobat.

    Best,

    Sara

    K
    kimberleyh61857508Author
    Participant
    April 13, 2015

    Thank you Sarah. I am on a Mac OS and version. 10.9.5 . I had adobe remotely come in an work on my computer for over an hour. We installed and reinstalled the DC version. It work when he finally did everything and then I closed it and just reopened it and it is not working again. It does this on every pdf. When I File, Save As Other, it works but not as a File, Save As.

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