arianar50546433

Participant

Answered

"Save As" Popup is Blank

Forum|Forum|9 years ago
January 25, 2017
2 replies
6993 views

Adobe software: Acrobat DC (fully updated)

Operating system: Windows 10 (fully updated)

Third-party software in use: Office 365, Adobe Acrobat DC

Hello,

Hope someone can help with this... When I click on Save As using Adobe Acrobat DC, the save as box dialogue/box pops up and is blank, then the program freezes and shuts off.

Steps I have taken to resolve: I just export the file to an optimized PDF and then the software prompts me to save the document, at which point I am able to save it. Of course, I should not have to do that to save an acrobat file.

Here is a screen shot:

This topic has been closed for replies.

Correct answer Karl Heinz Kremer

Open up Acrobat's Preferences, then go to the "General" category and uncheck the two "Show online storage..." options. Does that make a difference?

Participant

Neither of "show online storage..." and or restarting my MBP helps. Please advise, thank you.

Participant

No. Updating preferences does not help. "Save As" popup remains blank/unpopulated. I cannot save any PDFs.

Participant

Restarting does not help either.

Karl Heinz Kremer

Community Expert

Correct answer

Community Expert

Open up Acrobat's Preferences, then go to the "General" category and uncheck the two "Show online storage..." options. Does that make a difference?

Participant

Thanks, you got it, This fixed the issue