Save As Stuck and Will Not Work (macOS Sonoma)

Question

Ever since the latest Acrobat update, I'm having issues saving files. When I try to uninstall Acrobat to reinstall it, I get "Uninstallation failed" and it creates a 2nd Acrobat for v 23.0. When I also try to uninstall that, I get the same thing: "Uninstallation failed." Any help would be great. Here are some screenshots of the issue:

Here are the version and machine specs:

Adobe Acrobat Pro - Continuous Release | Version 2023.006.20380
Architecture: arm64

Processor: Apple M1 Max

OS: macOS Sonoma Version 14.5

Build: 23.6.20380.0

AGM: 7.1.3

CoolType: 9.0.2

JP2K: 4.0.0.52671

Any help would be great. Thank you!

blbcam · Accepted Answer

Hi Amal, once I did a restart and tried the process again, it worked and I was able to install Acrobat outside of Creative Cloud. It seems to be working now. Thanks for your help!

Amal. · Answer

Hi @blbcam

Hope you are doing well

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

~Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded