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O
Orwell1
Participant
October 8, 2017
Answered

Save As window stays blank in Mac OS - can anyone help please ?

  • October 8, 2017
  • 2 replies
  • 636 views

Dear All

I have moved to Acrobat Pro DC from Acrobat Pro 11 and I cannot fix a problem with the Save As window, which simply stays blank. This happened before moving from 10.12 to 10.13. I'm not if the problem is Acrobat, OS X, the iMac, or a combination of more than one of them. I've looked at the Preferences and don't see anything obvious to fix there.

I have been using Macs since 1992 but don't have particular technical knowledge, so I may be doing something, or not doing something, obvious.

Can anyone help please ?

Many thanks

Bill

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi Orwell,

    As per the description above, the "Save As" option function does not work, as it appears to be blank, is that correct?

    Please try to turn the feature off for Online/Cloud save option, navigate to Edit>Preferences>General

    deselect these two options:

    • Show online storage when opening files.
    • Show online storage when saving files.

    If the issue still persists, please try to repair the installation files of Acrobat from Help>Reapir Installation.

    Hope this helps, and keep us posted  with the results.

    Regards,

    Anand Sri.

    2 replies

    O
    Orwell1Author
    Participant
    October 10, 2017

    Hi Anand

    Show online storage when opening files

    was already deselected, but as soon as I deselected Show online storage when opening files the problem was fixed.

    Thanks a lot for sort ing out a tiresome problem so quickly.

    Kind regards

    Bill

    AnandSri
    AnandSriCorrect answer
    Legend
    October 9, 2017

    Hi Orwell,

    As per the description above, the "Save As" option function does not work, as it appears to be blank, is that correct?

    Please try to turn the feature off for Online/Cloud save option, navigate to Edit>Preferences>General

    deselect these two options:

    • Show online storage when opening files.
    • Show online storage when saving files.

    If the issue still persists, please try to repair the installation files of Acrobat from Help>Reapir Installation.

    Hope this helps, and keep us posted  with the results.

    Regards,

    Anand Sri.

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