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Participant
November 30, 2021
Question

Save ink/toner feature in Acrobat Reader DC

  • November 30, 2021
  • 1 reply
  • 3878 views

I selected "save ink/toner" while printing a PDF (little check box in the top right of the pop up window). Upon seeing that it washed out the document considerably, I un-checked the "save ink/toner" feature so that it would revert back to normal. However weeks later all prints still appear washed out. I've tried everything to resolve this - uninstalling Acrobat Reader DC, uninstalling my printer (HP Envy 6055), resetting to factory settings, etc. and nothing has worked. The only option I am left with is to buy a new printer since this setting seems to have been embedded into my printer somehow.

 

How is it possible that checking a box in the print screen for a PDF has rendered my printer useless? There must be a way to fix this. Any help would be appreciated.

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1 reply

Luke Jennings3
Community Expert
Community Expert
November 30, 2021

What is yous OS? If Mac, try resetting the printers (system preferences> Printers & Scanners> Right click on printer icon> Reset). Try printing a test page. Check for print driver updates (do a google search using your printer model). Does it work when printing from another application?  Try resetting your Reader preferences (reinstalling Reader will not necessarily overwrite your old preferences). Here is a link to older instructions that should still work:

https://community.adobe.com/t5/acrobat-reader-discussions/how-to-reset-the-default-preferences-in-adobe-reader/m-p/9024010