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Participant
September 1, 2021
Answered

Saving files in acrobat DC

  • September 1, 2021
  • 1 reply
  • 358 views

Whenever I open "save as" I just get a blank window. This is a new problem and software is up to date. I have to work around to save as a different format or export.

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Correct answer Amal.

Hi there

 

Hope you are doing well and sorry for the trouble. As mentioned you are getting the blank window when you try to save as the pdf file.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General  > Uncheck 'Show online storage when saving file' and  'Show online storage when opening file' > Click OK and reboot the application and check.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

1 reply

Amal.
Amal.Correct answer
Legend
September 1, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As mentioned you are getting the blank window when you try to save as the pdf file.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General  > Uncheck 'Show online storage when saving file' and  'Show online storage when opening file' > Click OK and reboot the application and check.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal