Answered
scale ratio resets
i have an issue where i set the scale and ratio setting when i right click. once i got snap a measurement it resets and no longer able to get the correct measurement.
Amal.Correct answer
Legend
February 20, 2025
Hi there,
Hope you're doing well! Thanks for reaching out.
Could you please confirm if this issue is happening with a specific PDF file or with all PDFs? To check, try opening a different PDF file and see if the problem persists.
Additionally, please share the following details:
- Operating System version (Windows/macOS and its version)
- Acrobat Pro version (You can check this by going to Help > About Acrobat).
Make sure your Acrobat Pro is updated to the latest version 24.05.20414. You can update it by going to Help > Check for Updates. Once updated, restart your computer and check if the issue is resolved.
If the problem continues, try resetting Acrobat preferences by following the steps in this guide:
How to Reset Acrobat Preferences
Let me know if this helps.
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