Scan from Brother printer fails—message “You need a subscription”

@vivianl1673644  The issue of the problem lies in how your printer's scanning software interacts with Adobe's cloud-based services. When you scan a document, your Brother printer's software likely sends the scanned image to Adobe's cloud through a built-in integration, assuming you want to use the PDF Pack's online features. Because you're seeing the "you need an Adobe subscription" message, it indicates that the integration is recognizing your Adobe account but is not properly validating your current PDF Pack subscription for the specific action of downloading the file. This often happens when remnants of a previous Adobe installation or account authentication are still present.

In this case, I would probably uninstall Acorbat with the help of Adobe Cleaner from Adobe's website. It can fix many common problems such as removing old Adobe software! https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then install the Adobe Acrobat PDF Pack.

Once that is done,  I would go back to Brother printer. Brother's printers (ikely has its own scanning software that creates PDF files. This is separate from Adobe Acrobat PDF Pack.) Either change or correctly linked to your active Adobe Acrobat PDF Pack subscription. Unfortunately, there's typically no direct "pairing" process like Bluetooth pairing. The connection is more about authenticating your Adobe account within the scanning software's settings or through the Adobe services accessed by that software. To begin, check your Brother printer's software (often called ControlCenter4 or similar) for any Adobe-related settings. You might find an option to sign in with your Adobe ID or to manage connected services.

If there's an existing login, try signing out and then signing back in with the Adobe ID associated with your PDF Pack subscription. This will refresh the authentication and should, in theory, allow the software to recognize your active subscription.

If you don't find any Adobe-specific settings within the printer's software, the issue might stem from your web browser or operating system's cached credentials. Since the Adobe PDF Pack is primarily web-based, your browser might be holding onto old login information from your previous Adobe product. Try clearing your browser's cache and cookies, then restarting your computer. After restarting, attempt another scan and see if you're prompted to sign in to Adobe. If so, use the Adobe ID associated with your PDF Pack subscription. Also, within your operating system, especially if you are on Windows, check your "Credential Manager" for any stored Adobe credentials, and delete them. This will force a fresh authentication. If the issue persists, consider contacting Adobe support. They can investigate your account and help you troubleshoot any authentication problems between your Adobe PDF Pack subscription and your Brother printer's scanning software.

https://helpx.adobe.com/ca/document-cloud/faq/adobe-pdfpack-faq.html

https://support.brother.ca/app/answers/list/st/5/kw/control/p/9076/page/1