Scan & type on document

Question

I just downloaded Acrobat DC & being told I needed it to be able to scan & type on a document? Now the Acrobat DC will not open. Please advise.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described, the Acrobat DC will not open.

We need some more information for a better understanding:

- What is the workflow/steps you are doing to scan? What happens when you try to open the Acrobat DC application?

- Do you get any error message, when you try to open the application? If yes please share the screenshot of the same for a better understanding.

- Are you on Mac or Windows OS? Please check for any missing/pending updates for your OS and reboot the computer once and check if that helps.

- What is the version of the Acrobat DC you are using? To check the version of the application please take help from the help page: https://helpx.adobe.com/acrobat/kb/identify-product-version.html and make sure you have the latest version 21.01.20138. Please try to manually update the application using the patch from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once and check if that helps.

We are here for help, just need more information

Regards

Amal

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