Scanner not scanning Pro DC MacOS11

Scanner function not recognized. Pro DC . MacOS 11 Big Sur. Latest Brother Printer Firmware. Non-networked. Able to print. Ideas?

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Legend

Hi Stuart,

Thank you for reaching out and sorry for the trouble.

As you are expeirencing issues with Scanner funstion in Acrobat, please try the troubleshooting steps suggested in the following help document:https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

If the issue persists, please provide more information about the issue.

Share the Acrobat Pro DC version number.

Let us know how it goes.

Thanks,

Meenakshi

Participating Frequently

Hello Meenakshi,

No luck after reading the troubleshoot. Nor after sending email to the Customer Care Team (very poor response)

The scanner interface is greyed out scanning directly from Acrobat Pro DC (continuous subscription)

Scanner works using Printers software.

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