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Anonymous
January 10, 2017
Question

"Scanning cancelled" ???

  • January 10, 2017
  • 1 reply
  • 3499 views

I am using Adobe Acrobat X Pro version 10.1.16 on PC Windows 7 Professional operating system, scanning with an HP LaserJet M1217 mfw MFP via USB connection.  I have been successfully using the "Create pdf from Scanner" function, but now suddenly I'm greeted with the error message "Scanning cancelled".  I tried rebooting the computer and restarting the printer/scanner but no success.

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1 reply

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
January 11, 2017

Please try options available under Troubleshooting tips for scanner issues when using Acrobat

Make sure latest scanner drivers are installed.

Also Acrobat X is an older version of Acrobat. So please use trial version of latest Acrobat DC Download Adobe Acrobat free trial | Acrobat Pro DC

Thanks.

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