Question

Scanning in color with the Adobe Acrobat problems

Forum|Forum|5 months ago
December 6, 2025
1 reply
537 views

When I try to scan a document in color with my brother Mfc-j6955dw on my iMac running os 26 i get the error message "the selected color format is not supported." I have never had this problem before updating to os 26

Scan documents and OCR

Randy Hagan

Community Expert

Are you scanning with a TWAIN driver? Or are you using a scan driver provided by Brother?

Since you've already updated, you may want to try using the latest drivers from Brother, which you can get to through this link.

Hope this helps,

Randy

F

farmgirl1993Author

I have updated with the latest drivers from Brother. I had a chat and call with Brother and with AppleCare and both insisted this is a problem with Adobe. I never had a problem like this before the update to Tahoe and in fact more options as to dpi and the like were offered when you scan. I am hoping someone has a solution.

Randy Hagan

Community Expert

I don't have one of those multi-function printers (I use Xerox systems in my shop) so I'm afraid I can't help you directly.

If you open your PDFs in Apple Safari or Google Chrome, can you then print your PDFs? What about Apple Preview? Sometimes narrowing down which software will let you print your PDFs can give you insight on why other software can't.

I think it's still worth trying these other ways of printing PDFs and making notes of the results. Please let us know if these apps can print your PDFs, and maybe we can find something that will let you print with Acrobat too. For what it's worth, I still run with MacOS Sequioia 15.6.1 and everything's working fine.

Randy

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