Skip to main content
L
LordTakahiro
Participating Frequently
May 13, 2020
Answered

Scanning Issues After Latest Update

  • May 13, 2020
  • 15 replies
  • 4913 views

Hello All,

 

I am experiencing a scanning issue after the latest update to Acrobat Pro. When I attempt to attach a scan to a pdf, it get stuck at processing scan and never gets past that. It also only shows that I scanned in 1 file while I scanned in 3. I was not experiencing this until I updated Acrobat to the latest update. 

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Anand Sri.

    15 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    May 21, 2020

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Anand Sri.

    L
    Lyferr
    Participant
    May 21, 2020

    Same issue on both my desktop and laptop.

    M
    mppllc
    Participant
    May 21, 2020

    Hello Adobe, have the same issue.  Started right after latest update from Creative Cloud.  Please fix as soon as possible.  Can't scan more than one page through feeder.  All pages go through the feeder, but only one page gets scanned to Acrobat DC (latest version).  Dialogue window just says "processing 1 of . . ." and goes on forever.  Have to force quit to get out.  All other scanner programs work fine, such as Windows Fax and Scan program.  So it is problem with update.  Please fix or tell us how to roll back.

     

    PS the fix listed above does not fix problem.  Just allows us to feed one page at a time.

    E
    edt78701164
    Participant
    May 20, 2020

    Same problem here!

    P
    Prosercunus
    Participating Frequently
    May 19, 2020

    This does not work for my users for more than one scan. The one page scan behavior starts up again.

    J
    jlyonVT
    Participant
    May 19, 2020

    I'm experiencing the same thing. The "Correct Answer" allows it to not get stuck, but it completes with only the first scanned page as the document. My scanner is working fine using other software, even when using the document feeder to make multipage PDFs. This is new as of the last update. This is really problematic for me.

    L
    LordTakahiroAuthor
    Participating Frequently
    May 18, 2020

    Fix for me at least:

     

    "

    • Launch Acrobat.
    • Go to Edit>Preferences>Security(Enhanced).
    • Check >"Enable Protected mode at start-up(Preview)". Click Ok.
    • Close Acrobat and re-launch it. Try your scanning process again. 

    "

    S
    santiagotapia
    Participant
    May 18, 2020

    This method doesn't work 

    J
    jamesd44663756
    Participant
    May 15, 2020

    Same issue here. Hopefully they pull the update that broke this soon and roll everyone back automatically. I've seen some of the other threads on this bug today and a staff member had a person going into their windows registry to change registry keys. Not good practice to say the least. 

      L
      LordTakahiroAuthor
      Participating Frequently
      May 14, 2020

      Can we please get this addressed by an Adobe Employee?  It is NOT an issue with our scanners, it's with Acrobat that is causing this issue and we NEED this addressed as soon as possible. 

      S
      Starchild8713
      Participant
      May 14, 2020

      Same issue here.  Epson DS-510 and DS-530 Scanners, Windows 10 version 1909 with May 2020 Cumulative update installed.  Adobe after updating gets stuck on "Optimizing" for page 1 of a multi-page scan.  It's affecting 5 different users in my office as of this morning.

      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices